Last updated: 21 July 2025
1.1 This notice (Privacy Notice) tells you how we look after your personal data when you visit our
website at https://www.escentral.com/home (Website) or when you purchase our consultancy and
data services, training and support services, where you are a prospective customer of our business, or
where you are another type of business contact, such as a supplier or service provider to our business.
1.2 This notice sets out what information we collect about you, what we use it for and whom we share
it with. It also explains your rights under data protection laws and what to do if you have any concerns
about your personal data.
1.3 We may sometimes need to update this Privacy Notice, to reflect any changes to the way our
services are provided or to comply with new business practices or legal requirements. You should
check this Privacy Notice regularly to see whether any changes have occurred.
2.1 We are ESCENTRAL LIMITED, registered in England and Wales with company number
12795774 with our registered address at 64 Sandringham Road, Bristol, BS4 3PP (we, us or our).
2.2 For all visitors to our Website and for users who purchase our services through an organisation, we are the controller of your information (which means we decide what information we collect and how it is used).
2.3 We are registered with the Information Commissioner’s Office (ICO), the UK regulator for data protection matters, under number ZA876915.
3.1 If you have any questions about this Privacy Notice or the way that we use information, please get
in touch using the following details:
- Email address:
[email protected]
- Postal address: 64 Sandringham Road, BRISTOL BS4 3PP
4.1 Personal data means any information which does (or could be used to) identify a living person.
We have grouped together the types of personal data that we collect, and where we receive it from,
below.
4.2 Type of personal data:
- Identity Data: your first and last name or title.
- Contact Data: your email address, telephone numbers, etc.
- Usage Data: information about how you use our systems.
- Feedback: information and responses you provide when completing surveys and questionnaires.
- Marketing and Communication Data: includes your preferences in receiving marketing from us
and our third parties and your communication preferences.
5.1 We are required to identify a legal justification (also known as a lawful basis) for collecting and
using your personal data. There are six legal justifications which organisations can rely on. The most
relevant of these to us are where we use your personal data to:
- comply with a legal obligation that we have;
- do something for which you have given your consent.
5.2 Below is set out the lawful basis we rely on when we use your personal data. If we intend to use
your personal data for a new reason that is not listed below, we will update our Privacy Notice.
5.2.1 Legal Obligation
- Recording your preferences (e.g. marketing) to ensure that we comply with data protection laws. - Where we send you information to comply with a legal obligation (e.g. where we send you
information about your legal rights).
- Where we retain information to enable us to bring or defend legal claims.
5.2.2 Consent
- Where you have provided your consent to providing us with information or allowing us to use or
share your information.
- Where you have consented to receive marketing material from us.
5.3 Where we need to collect your personal data (for example, in order to fulfil a contract we have
with you), failure to provide us with your personal data may mean that we are not able to provide you
with the services. Where we do not have the information required about you to fulfil an order, we may
have to cancel the service ordered.
6.1 We share (or may share) your personal data with:
Our personnel:
- our employees (or other types of workers) who have contracts containing
confidentiality and data protection obligations.
6.2 If we were asked to provide personal data in response to a court order or legal request (e.g. from
the police), we would seek legal advice before disclosing any information and carefully consider the
impact on your rights when providing a response.
7.1 We store your personal data on our servers in the UK.
7.2 We will only transfer information outside of the UK or EEA where we have a valid legal
mechanism in place (to make sure that your personal data is guaranteed a level of protection,
regardless of where in the world it is located, e.g. by using contracts approved by the ICO or the UK
Secretary of State).
7.3 If you access our Website or purchase our services whilst abroad then your personal data may be
stored on servers located in the same country as you or your organisation.
8.1 We have implemented security measures to prevent your personal data from being accidentally or
illegally lost, used or accessed by those who do not have permission. These measures include:
- access controls and user authentication (including multi-factor authentication);
- internal IT and network security;
- staff policies and training;
- incident and breach reporting processes;
- business continuity and disaster recovery processes.
8.2 If there is an incident which has affected your personal data and we are the controller, we will
notify the regulator and keep you informed (where required under data protection law). Where we act
as the processor for the affected personal data, we notify the controller and support them with
investigating and responding to the incident.
8.3 If you notice any unusual activity on the Website, please contact
[email protected].
9.1 Where we act as the controller, we will only retain your personal data for as long as necessary to
fulfil the purposes we collected it for.
9.2 To decide how long to keep personal data (also known as its retention period), we consider the
volume, nature, and sensitivity of the personal data, the potential risk of harm to you if an incident
were to happen, whether we require the personal data to achieve the purposes we have identified or
whether we can achieve those purposes through other means (e.g. by using aggregated data instead),
and any applicable legal requirements (e.g. minimum accounting records for HM Revenue &
Customs).
9.3 We may keep Identity Data, Contact Data and certain other data (specifically, any exchanges
between us by email or any other means) for up to seven years after the end of our contractual
relationship with you.
9.4 If you browse our Website, we keep personal data collected through our analytics tools for only as
long as necessary to fulfil the purposes we collected it for.
9.5 If you have asked for information from us or you have subscribed to our mailing list, we keep
your details until you ask us to stop contacting you.
10.1 You have specific legal rights in relation to your personal data.
10.2 We can decide not to take any action in relation to a request where we have been unable to
confirm your identity (this is one of our security processes to make sure we keep information safe) or
if we feel the request is unfounded or excessive. Usually there is no cost for exercising your data
protection rights, but we may charge a fee where we decide to proceed with a request that we believe
is unfounded or excessive. If this happens we will always inform you in writing.
10.3 We will respond to your legal rights request without undue delay, but within one month of us
receiving your request or confirming your identity (whichever is later). We may extend this deadline
by two months if your request is complex or we have received multiple requests at once. If we need to
extend the deadline, we will let you know and explain why we need the extension.
10.4 We do not respond directly to requests which relate to personal data for which we act as the
processor. In this situation, we forward your request to the relevant controller and await their
instruction before we take any action.
10.5 If you wish to make any of the right requests listed below, you can reach us at
[email protected].
10.6 Your rights include:
-
Access: You must be told if your personal data is being used and you can ask for a copy of your
personal data as well as information about how we are using it to make sure we are abiding by the
law.
-
Correction: You can ask us to correct your personal data if it is inaccurate or incomplete. We
might need to verify the new information before we make any changes.
-
Deletion: You can ask us to delete or remove your personal data if there is no good reason for us
to continue holding it or if you have asked us to stop using it (see below). If we think there is a
good reason to keep the information you have asked us to delete (e.g. to comply with regulatory
requirements), we will let you know and explain our decision.
-
Restriction: You can ask us to restrict how we use your personal data and temporarily limit the
way we use it.
-
Objection: You can object to us using your personal data if you want us to stop using it. If we
think there is a good reason for us to keep using the information, we will let you know and explain
our decision.
-
Portability: You can ask us to send you or another organisation an electronic copy of your
personal data.
-
Complaints: If you are unhappy with the way we collect and use your personal data, you can
complain to the ICO or another relevant supervisory body, but we hope that we can respond to
your concerns before it reaches that stage. Please contact us at
[email protected].
Escentral reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.
If there are any questions regarding this privacy policy you may contact us at
[email protected] 
